Frequently Asked Questions / Policies
YOU HAVE QUESTIONS AND WE HAVE ANSWERS!
IF YOU NEED MORE HELP, PLEASE EMAIL US
DIRECTLY AT INFO@RLJ-DESIGNS.COM
What shirt brand do you print on?
RLJDesigns standard t-shirts are printed on amazing quality, cotton tees. Our shirts have are trendy with a slim fit, but they run true to fit if sized per our sizing chart.
What size should I order?
Our sizes range from XS - 4XL. Please see our sizing chart for more details and suggestions for fit.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We primarily use a heat transfer vinyl process.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach
- Do not dry clean
Do you have bulk ordering?
Yes, please feel to contact us INFO@RLJ-DESIGNS.COM for more details.
Order over $1000 required a 50% Deposit upfront before any work is completed. Order under $100 require full payment before any work is completed
Rush Order for Bulk?
Rush Order (Orders need within 21 business days) are subjected up to a 25%- 40% additional charge and all payments must be made upfront before any work is complete.
PLEASE NOTE All rush fees are nonrefundable. Rush fee is not a guarantee that your order will be fulfilled
Paying the rush fee will guarantee that we will due our best to accommodate the order. However depending on the timing of the request we cannot guarantee that the order will be meet in its totality. We do our best to do a partial refund with the exception of the cost associated with in attempt to fulfill the request.
Are there any specific care instructions for our cups?
We always advise to hand wash in cold water and let air dry! All our items are made with 5 year outdoor resistant vinyl and is durable enough to be on a car in wind, rain, sleet and snow!
What forms of payment do you accept?
We accept all major credit cards Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. Additionally, we accept PayPal.
When will I get my order?
Non-custom orders take 5-7 business days to process, package and ship your order. All items in your order are made-to-order, meaning we produce your items specifically for you when you order. Please allow up to one week your items to ship and 2-5 additional days transit time (from the day it ships) for delivery.
We do not hold excess inventory or stock.
When your order has shipped, you will receive a shipping confirmation email that will include your order information and your tracking number.
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering.
Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
Overnight US: 1 to 2 business days
Expedited & Overnight order cut off time is 3pm EST Monday-Friday.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.
Do you do local meet ups
We do not locally meet up with customer or have a customer facing storefront
LOCAL DELIVERY [currently not available]
We are proud to offer local delivery within the Pittsburgh area, Monday through Saturday, click here for the list. Delivery Fee is a Flat Rate of $10. The zip code you enter on the shipping page will automatically generate a Local delivery fee instead of a shipping fee. Deliveries are contactless and typically made within 24- 48 hours after order is placed. An email is sent for confirmation of delivery and will included a picture of delivery location. We do not offer local deliver during holidays and Sundays.
RETURNS & EXCHANGES
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we will happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped. We do not issue refunds on custom orders.
Can I cancel/modify my order?
Please note we try to be very accommodating, if you have issues, send us an email at firstname.lastname@example.org and we will try to help.
How do I place a custom order?
Click the "send message" button on Facebook or email us at email@example.com Tell us about what you'd like to order, and we will discuss details. The more information provided the better so we can create what you see in your dreams!
See something you love but want it a little different? Maybe even A LOT different! Have your own idea? Sounds great! We love custom items!! Picture references are great, but not required.
What is our turnaround time for custom order?
Regular shop turnaround is 14 business days, excluding holidays. This does not include shipping time. Rush orders (orders needed before 14 days) are available for an additional charge and are up to RLJ Designs' discretion.
How do I pay for custom orders?
Work will begin once order details are confirmed and initial deposit is received.
Custom order under $99 require full payment upfront. Custom order $100 and more require a initial 50% deposit and the balance paid once the final draft has been approved.
Every client is provided with '3 mock ups' of design. Mock are given only after fill payment is received or initial deposit depending on order total. Additional 'mock-ups' will be an additional charge.
What is your refund policy on custom orders ?
All custom and personalized items buttons are a final sale. No refunds, returns or exchanges.
Please email, RLJDesigns directly at firstname.lastname@example.org for any concerns. RLJ Designs reserves the right to photograph every product, and use that photograph in advertising and social media.
Please let us know if you would not like your product featured (but prepare for us to be super bummed out!).RLJ Designs always asks if the items are for gifts and we promise we will not ruin any surprises!
STILL HAVE QUESTIONS?
For additional information about RLJDesigns, send us an email at email@example.com